Common Q&A Regarding Purchases

FAQS

Posted On January 4, 2016 at 9:06 am by / Comments Off on FAQS

Why do you want to register as an online member of SEAM?
By registering as an online member of SEAM official shopping website, you can add the gears into your favorite, view order status anytime, and expect to receive emails from SEAM with insider information on our newest innovations. What are you waiting for? Register now!
How to register as an online member of SEAM official shopping website?
Click “My Account/Login” on the home page of the website. Then fill in the information needed in the register column and click submit.
You are a SEAM member just like that.
How to login to SEAM official shopping website?
If you have registered before, you can click “Login” at the top right corner of the website. Fill in user name and password; you can easily login to your account.
Forgot your password?
Click “FORGOT YOUR PASSWORD?” below the input box of user password. Click this button and enter member’s user email address. Then click submit, we will send you an email and you will get a new user password.
Forgot your user name?
You can login with either your email address.
Do I have to sign in?
SEAM does not require you to be registered or sign in to make a purchase on our website. We do strongly recommend creating an account online for all the great benefits, but we welcome guest shopping. Click the image of “My Account” at the top right corner of the page to sign in.
What if an item is unavailable or backordered?
While we make every effort to fulfill your order, occasionally certain items may be unavailable. We will notify you via your email confirmation if we are out of stock on an item that you have ordered. Any changes will be removed from your order total and will be reflected on your shipping invoice. Items that are backordered will be indicated in your confirmation.
I want to purchase an item that I see online, but you don't have my size/color. Will it be back in stock?
We are a specialty company and make limited quantities of our apparel and accessories. Not all items that sell out will be re-stocked.
If we are expecting to re-stock the item we will show an "expected shipping date" on the order confirmation.
What are the SEAM online payment options?
We accept Visa and Union Pay, PayPal as well as Cash on delivery (Cash on delivery only valid for self-collection at SEAM store).
I didn't receive an order confirmation. What should I do?
If you did not receive an email confirmation of your order, please contact us to check if your order is being processed.
How do I modify or cancel my order?
Due to the quick processing time at our distribution center, we are unable to cancel or modify an order after it has been submitted. We will gladly accept your return and provide an exchange in accordance with our Return Policy.
When will my order be processed?
If your order fits all authorization criteria, then all orders placed Monday-Friday before 2pm EST ship out in the same business day, pending any unexpected delays. Orders placed on weekends and holidays will be processed and shipped on the next business day.
If an item is on backorder, the item will ship out once it passes our quality control process.
What if the product received is not the product I ordered after I take delivery?
If the product received is found to be inconsistent with the order placed by you, please contact us to deal with the problem.
I received my order, but one item was missing. What should I do?
If you received your order and an item is missing (that is not on backorder) please contact us to deal with the problem.